(4.5 / 5)2028+ Ratings

BombBomb Reviews

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Overall Rating

4.5
3 Reviews
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About BombBomb

BombBomb is an Async Video Messaging Platform for Business. It allows users to turn emails into results with video messaging. The platform is designed to help close deals faster, share ideas easier, and keep customers happier.

The platform offers a range of features including the ability to record a personal message with your camera, record your screen, or upload existing video. Users can also trim, add captions, and more with easy editing tools. BombBomb can be used directly inside Outlook, Gmail, Salesforce, or with 65+ integrations.

It also provides stored snippets, templates, and automations to save time. The platform aims to help businesses stand out in the inbox and get more contacts to hear their message. It also offers powerful insights to refine your strategy, tracking results for individuals and your team with the analytics dashboard.

BombBomb serves leaders in financial services, mortgage, accounting, insurance, and other industries where compliance matters. For example, their Teams plan has robust features for compliance, such as a workflow that requires new videos to undergo an internal review before being sent.

The platform also offers different customer service options available depending on your subscription level, including access to their Help Center, with hundreds of up-to-date and easy-to-read articles.

BombBomb Pros & Cons

Pros of BombBomb:

  • Personalized Thumbnails: Allows users to create personalized thumbnails, enhancing connection and professionalism.
  • Top-notch Customer Service and Training: Offers excellent customer service and training to its users.
  • Constant Innovation: Continuously innovates to stay at the forefront of the video email industry.
  • Real-time Engagement: New mobile app feature allows for real-time engagement with customers, enhancing communication and response rate.
  • Customizable Opt-in Forms: Provides customizable opt-in forms for funnel creation, enhancing marketing strategies.
  • Ease of Use: Very easy to set up and use, with simple apps and plugins for Chrome and Outlook.
  • Integration Capabilities: Integrates with platforms like Gmail, Outlook, and Salesforce.
  • Tracking Functionality: Provides real-time tracking of who has opened the email and watched the video.
  • Valuable Insights: Offers analytics to track the effectiveness of video messages.

Cons of BombBomb:

  • Limited List Creation: Does not provide an easy way to create lists based on engagement scores or automatically remove unengaged contacts.
  • Limited Features on IOS App: The IOS app lacks some features that could enhance the user experience.
  • Limited Email Templates: Could benefit from having more email templates to choose from.
  • Overpriced: Some users find the software overpriced for the features it offers.
  • Difficult Template Construction: Building a template on BombBomb can be challenging, with limited font options and difficulties in inserting images and backgrounds.
  • Contact List Maintenance: Contact lists can be difficult to maintain, and accidental unsubscribes can negatively impact records.
  • Video Editing Limitations: The video editing features are quite limited, and the guides available are old.

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BombBomb Customer Reviews (3)

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Tommy Smith
Tommy Smith
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Feb 11, 2023
Michael Friel
Michael Friel
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Feb 10, 2023
Louie Howe
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Feb 4, 2023

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BombBomb Features and Benefits

Key Features of BombBomb:

  1. Video Recording and Editing:

    • Record personal messages with the camera, screen, or upload existing videos.
    • Trim, add captions, and more with easy editing tools.
  2. Personalized Thumbnails:

    • Create personalized thumbnails to enhance connection and professionalism.
  3. Real-time Engagement:

    • New mobile app feature allows for real-time engagement with customers, enhancing communication and response rate.
  4. Customizable Opt-in Forms:

    • Provides customizable opt-in forms for funnel creation, enhancing user marketing strategies.
  5. Integration with Various Platforms:

    • Integrates with Gmail, Outlook, Salesforce, and 67+ other applications.
  6. Analytics and Tracking:

    • Offers real-time insights into video performance, tracking key metrics such as view counts, viewer engagement, and click-through rates.
  7. Automations and Workspaces:

    • Includes automations and a centralized workspace for creating, editing, and managing videos, contacts, and automations.
  8. Customer Service and Training:

    • Offers excellent customer service and training to its users.
  9. Compliance Features:

    • The Teams plan has robust features for compliance, such as a workflow that requires new videos to undergo an internal review before being sent.

Benefits of Using BombBomb:

  1. Enhanced Communication:

    • Personalized video messages increase engagement and establish rapport with clients.
  2. Increased Conversions:

    • Higher click-through rates and sales conversion rates due to the engaging nature of video content.
  3. Improved Customer Support:

    • Asynchronous videos help in resolving customer inquiries quickly and efficiently, improving CSAT and first-touch resolutions.
  4. Efficient Sales Processes:

    • Helps in accelerating sales cycles by providing real-time insights into video performance, allowing for optimized messaging and content delivery.
  5. Enhanced Customer Experience:

    • Supports better customer experiences by providing easy-to-follow and re-watchable videos, especially in complex cases.

BombBomb Pricing

BombBomb offers several pricing plans, including:

  • Individual Plan: $468 per year (or $49 per month) for unlimited video emails up to 2500 contacts, with limited access to front-of-the-line email and phone support.
  • Individual Plus Plan: $1299 for the first seat (billed annually) and $799 per additional seat (billed annually), including unlimited video emails up to 3500 contacts, automation, and front-of-the-line customer service.
  • BombBomb for Teams: $468 per seat (billed annually) for unlimited video emails up to 3500 contacts, automation, and front-of-the-line customer service. The first seat costs $1299, and additional seats cost $799 each.
  • Real Estate and Mortgage Exclusive Plan: $1499 per year (with a one-time setup fee of $500), including pre-written emails and templates for holidays and occasions specific to real estate and mortgage.

All plans include features like unlimited videos, video length, and storage, as well as custom branding and integrations with various email and CRM systems.

About bombbomb.com Payment Method?

BombBomb offers different subscription levels: BombBomb Essentials, BombBomb Plus, and Prompt. The subscription prices vary based on the type and length of the subscription. You can access your billing information and get an invoice by logging into your BombBomb account. Click on your name in the upper right corner and click the "My Subscription" option. From here, you can see the different plan options as well as your current subscription. To view your billing information click "Manage Billing" in your current subscription along the top. From here, you can access your Account Information, Billing & Shipping Addresses, Payment Methods, and Billing History. BombBomb accepts credit card payments and you can be billed monthly, but you save with an annual plan. If you are interested in paying via ACH, you can reach out to their sales team. Your BombBomb subscription automatically renews, so you don't have to do anything for renewal. If you see a charge on your billing that you don't recognize, check to see if you may be up for renewal.

BombBomb FAQs

FAQ

BombBomb Alternatives

Here are the top 10 BombBomb alternatives:

  1. Dubb: A free, feature-rich platform ideal for creating and distributing video content across various mediums, including email, CRMs, social channels, and SMS.
  2. Sendspark: Best for creating and sending personalized videos at scale, particularly useful for sales, marketing, and customer success teams.
  3. Loom: Known for its easy screen recording and editing capabilities, perfect for internal communications and educational content.
  4. Vidyard: Offers advanced video analytics and editing tools, making it ideal for comprehensive video management.
  5. Hippo Video: Great for customer support teams with automated video flows and AI-powered editing.
  6. Bonjoro: Enhances customer onboarding experiences with personalized video messaging and the ability to collect customer testimonials.
  7. ClickUp Clips: Integrates video messaging within project management, enhancing collaboration and context.
  8. Zight: Facilitates asynchronous communication with screen recordings and extensive integrations.
  9. Wistia: Excels in video content marketing with customizable players, SEO tools, and A/B testing.
  10. Vimeo: Offers high-quality video hosting with advanced privacy controls and editing tools.

These alternatives cater to various needs, from video marketing and customer support to education and project management.

FAQ

What are some alternatives to BombBomb?

Here are some alternatives to BombBomb:

  1. Loom: An all-in-one video messaging tool that helps you connect with anyone. It offers hassle-free integration with dozens of third-party tools and services. Loom has a multiplayer workspace feature that allows people to collaborate together in real time over video. It also has an analytics tool that’s much more comprehensive than the one available on BombBomb.

  2. StoryXpress: An excellent video communication software designed for small businesses and large enterprises. It offers a wide range of tools that your teams—from marketing to sales and customer support—can use to produce, edit, publish, share, manage, and analyze videos.

  3. Salesforce: A popular customer relationship management solution that brings companies and customers together.

  4. Hubspot CRM: A free customer relationship management platform for sales teams to build relationships with their customers.

  5. Campaigner: An advanced email marketing platform that allows businesses to engage with their customers effectively.

  6. Brevo: A marketing automation platform that helps businesses grow faster.

  7. Omnisend: An e-commerce marketing automation platform that helps you sell more by converting your visitors and retaining your customers.

  8. Moosend: An email marketing automation platform that allows you to manage multiple email campaigns and mailing lists.

  9. CakeMail: A simple email marketing application for small businesses.

  10. CleanEmail: An online bulk email cleaner that empowers you to take control of your mailbox.

  11. Hoppy Copy: A copywriting tool that helps you write better marketing copy.

  12. MailerLite: An email marketing software designed for small businesses, giving them powerful tools that are easy to use.

  13. Vidyard: A video platform for business which allows you to increase leads, accelerate your pipeline and delight your customers.

  14. Hippo Video: A next-gen video marketing platform for business. Hippo Video brings in-video & hyper video personalization to sales outreach & marketing automation workflows.

  15. Quickpage: A video communication platform that allows you to record and send videos via email or text message.

FAQ

How To Open A BombBomb Account?

To open an account on BombBomb.com, follow these steps:

  1. Visit the BombBomb website.
  2. Click on "Sign Up" in the upper right corner.
  3. You can Sign Up with Google, LinkedIn, or Microsoft Account. Alternatively, you can fill in the fields with your information and click "Sign Up Now!".
  4. By signing up for an account, you agree to BombBomb's Anti‑Spam Policy, Terms of Use, and Privacy Policy.

Once you log in, you'll see the BombBomb Dashboard. Here you can access all BombBomb has to offer. You can record a video by clicking the "New Video" button on the top right or the orange bar in the "Send a new video" box on the left of your screen. On the right, you'll see your tracking feed. This tracks your videos and emails sent from any location, including your BombBomb account, the Quick Send, mobile app, and the Chrome extension. This feed shows your most recent email opens and links clicks. It also displays video views, likes, and comments, along with how much of the video was watched. You can search for a video or email using the search field or using the filter to the right of the search field.

Remember, you can always click the "Forgot password?" link to send yourself a reset password email if you forget your password. Enjoy using BombBomb!

FAQ

What are the pricing options for BombBomb?

BombBomb offers three pricing options: BombBomb Plus, Essentials, and Team. The prices for each option range from $396 to $588 annually.
FAQ

What features does BombBomb offer?

BombBomb provides video recording, sharing, and tracking features for its users. The Plus option also includes more team-focused functionality, mass email-sending capabilities, and additional customer support.
FAQ

Is there a customer support team for BombBomb?

Yes, BombBomb offers customer support for its users. The level of support depends on the chosen pricing plan, with the Plus option providing more support than the Essentials plan.
FAQ

What is the difference between the Team pricing option and the other two options?

The Team option is designed for team usage and includes additional team-focused functionality compared to the Plus and Essentials options. Contact BombBomb for more information on the specific features included in the Team pricing option.
FAQ

Can I use BombBomb on multiple devices?

Yes, BombBomb can be used on multiple devices. Contact BombBomb for more information on device compatibility and usage restrictions.
FAQ

Can I use BombBomb on my phone?

Yes, you can use BombBomb on your phone. BombBomb provides mobile apps for both iOS and Android devices. These apps allow you to record and manage videos, send and track emails, and stay updated with push notifications. The apps are free to download from the Apple Store and Google Play. They also offer seamless syncing between your mobile device and other devices for a consistent experience. So, you can easily use BombBomb on your phone to elevate your conversations and engagement anytime, anywhere.

FAQ

About bombbomb.com Prices and Cost?

BombBomb offers two main pricing plans: BombBomb Essentials and BombBomb Plus. The BombBomb Essentials plan costs $33 per month if billed annually or $39 per month if billed monthly. The BombBomb Plus plan costs $49 per month if billed annually or $69 per month if billed monthly. Each plan offers different features and services, with the Plus plan offering more advanced features. Please note that these prices are subject to change and it's always best to check the official website for the most accurate and up-to-date information.

FAQ

What are the features of BombBomb Essentials?

BombBomb Essentials is a video creator toolbox designed for solopreneurs and small teams. It offers a range of features including unlimited camera and screen recordings, robust editing tools, and custom branding. It also provides free integrations to email and other apps, and the ability to export your video essentials.

The platform allows for live video recording and screen recording, and includes a Google Chrome extension for video recording in Gmail. It also offers mobile apps and a web application, making it easy to share videos anywhere.

With BombBomb Essentials, you get unlimited video storage, access to a video library, and tracking. Other features include custom branding, auto-signature with social icons, auto-disclaimer, and the ability to remove the BombBomb logo.

For video creation, it supports video quality up to 1080p, screen & cam recording, system audio, speaker’s notes, brightness, virtual backgrounds & blur, and upload backgrounds. You can also record inside Gmail and Outlook, and with Chrome extension, Edge extension, and iOS & Android apps.

Video editing features include the ability to embed a call-to-action, add video titles, custom thumbnails, GIF thumbnails, trimming, and transcriptions & closed captions.

The platform also provides video insights with dashboards & leaderboards, real-time tracking, the ability to export your data, alerts & notifications, % of video watched, average time watched, and detailed email tracking.

Video interactions include a video comment feed, short URL generator, the ability to text videos on mobile, canned responses, reply with comments, reply with video, likes, adjust playback speed, unlimited link sharing, unlimited email embeds, push video to social, and click-through transcripts.

For automations, it offers mass email sending, email scheduling, email templates library, unlimited image uploads, drag-and-drop email composer, mobile responsive email editor, the ability to add 3,500 contacts, upgrade to add contacts, and unlimited video email campaigns.

In terms of security and compliance, it provides password protection, private data protection, end-to-end encryption, and video expiration dates.

For integrations, it offers an open API dev library, 67+ integrations, and the ability to embed in Salesforce, Outreach, and Zendesk.

Support includes live chat, live monthly community webinars, on demand webinar library, knowledgebase, quarterly business reviews, dedicated customer success team, dedicated onboarding manager, priority support, phone & email support, and video success coaching.

FAQ

About bombbomb.com Popular Products and Services?

BombBomb.com offers a variety of products and services, primarily centered around video messaging. Their main product is BombBomb Video, which allows users to record and send video messages. This service includes features like animated previews, screen recording, follow-up notifications, and no attachments for easy video sending. They also offer unlimited videos and a video library as part of their video email plan.

In addition to individual use, BombBomb provides solutions for regulated industries such as financial services, mortgage, accounting, and insurance. Their Teams plan includes features for compliance, like a workflow that requires new videos to undergo an internal review before being sent.

BombBomb also offers a service called Prompt for Real Estate and Mortgage, which includes email and social campaigns created and published on behalf of the customer, as well as video coaching.

Please note that this information is based on the latest available data and may be subject to change.

FAQ

What is the pricing for BombBomb Video?

BombBomb offers several pricing plans. The Essential Plan starts from $25/month when billed monthly and $299 when billed annually. The Plus Plan starts from $49/month when billed monthly and $499 when billed annually. There is also an Enterprise Plan for which the pricing details are not specified. Please note that these prices are subject to change and it's always best to check the official BombBomb website for the most accurate and up-to-date information.

FAQ

How does BombBomb ensure privacy and security of videos?

BombBomb ensures the privacy and security of videos through several measures. They offer layers of protection to safeguard your data and content. One of the key features is End-to-End Encryption which protects videos and their content from being accessed by unauthorized parties, intercepted, or tampered with. Every video is encrypted in motion with TLS 1.2 and encrypted at rest with AES 256, guaranteeing exclusive viewing and safeguarding your most critical business communication.

Another feature is Password Protection which guarantees that only the intended recipient of your video has access to its contents, adding a layer of protection to your secure video messaging.

BombBomb is also transparent about the information they collect from their users and why they collect that information. They collect usage, location, and device information.

In addition to these, BombBomb offers features like setting video expiration dates and custom transcription to enhance data retention and content control. They also ensure that they don't sell your data, making privacy their priority.

These features and practices help BombBomb ensure the privacy and security of the videos shared through their platform.

FAQ

Can I use my own branding with BombBomb products?

Yes, you can use your own branding with BombBomb products. You can amplify your identity with custom branding and make each interaction distinctively yours. You can add your logo, customize colors, and even standardize signatures. For a fully branded experience, you can opt to remove BombBomb logos with enterprise plans and replace it with your own. This allows you to stand out with tailored branding and make a powerful first impression. You can also ensure compliance effortlessly with BombBomb's auto-disclaimer feature, which includes your required disclaimers in every video. Enterprise plans put you in full control, allowing you to customize colors, use your logo, and remove the BombBomb logo for a fully branded experience.

FAQ

What is BombBomb Essentials?

BombBomb Essentials is a video creator toolbox designed for solopreneurs and small teams. It offers unlimited camera and screen recordings, robust editing tools, and custom branding. You can use it directly from your browser, Gmail, or mobile device to record and send personal video messages to your clients or prospects. It also provides free integrations to email and other apps, and the ability to export your video essentials. This tool allows you to show your face, your screen, or both, and track how your recipients engage with your video. This way, you can build better business relationships and stand out from plain text messages. It's a great way to personalize your outreach and increase engagement.

FAQ

bombbomb.com Return Policy?

BombBomb's Return Policy states that if you cancel your subscription, it does not qualify you for a refund or a pro-rated refund. Your plan remains active for the remainder of the cycle that was paid. To cancel your subscription, you need to log into your account, hover over your name in the upper right corner, and click “Subscriptions.” At the bottom of the Subscription & Payment page, you will find a link to cancel your subscription.

As for the Shipping Policy, BombBomb is a digital service, so it doesn't have a traditional shipping policy. However, they do have a billing policy. You can access your Account Information, Billing & Shipping Addresses, Payment Methods, and Billing History by logging into your BombBomb account. Click on your name in the upper right corner and click the "My Subscription" option. From here you can see the different plan options as well as your current subscription. To view your billing information click "Manage Billing" in your current subscription along the top. To change your payer information, like your credit card or address, click "Billing & Shipping Addresses." To get an invoice, click "Billing History" from the above menu. Your BombBomb subscription automatically renews, so you don't have to do anything for renewal.

FAQ

How do I contact BombBomb?

You can contact BombBomb through several methods. All subscription levels can contact them for help at support@bombbomb.com. Depending on your subscription level, you may also have access to live chat and/or phone support. One of the fastest ways to hear back from their Customer Success team is with live chat. To access these support options from your BombBomb account, click the "Get Help" button in the lower-right corner of your screen. You'll see a chat box where you can enter your question to receive help article suggestions or click "Technical Support." If none of these answer what you're looking for then click "Contact Support." You will see several options depending on your membership level. The fastest and easiest way to get in touch with a live Customer Care agent is to choose "Live chat support." This will connect you with a live agent. You can also reach out to BombBomb on social media by following their official accounts on Twitter, Facebook, or Instagram. Additionally, you can reach out to them via their customer service phone number + 1 (866) 209-4602.

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